

I contacted the PicBackMan team who got back to me promptly.


I tried everything but PBM refused to connect to the internet even tho all other programs worked perfectly with the net. And things went wrong when, out of the blue, PicBackMan stopped uploading photos to Flickr. You can tell a lot about a company by the way it handles things when things go wrong. In conclusion, Flickr and PicBackMan working together offer the best solution I have been able to find for backing up my very large photo collection. For someone who likes to experiment with altering images, full-size images are an absolute must. (It uses the name of the subfolder that the photos are in, so with a file structure such as "Photos2005MarchMarch 2005 road trip," the Flickr album is called "March 2005 road trip." Clear as mud?) I also appreciate that Flickr allows uploading of full-size image files, unlike some other sites. I appreciate that the program automatically backs up subfolders, but I had to do a little experimenting to arrive at a folder naming system that was going to make sense both at my end and once the folders are uploaded to Flickr as albums. And I haven't even copied all the photos to the associated folder yet. As I write this, after only 4 days, I have already uploaded nearly 6000 photos, with nearly 8000 more in the queue. I soon realized that uploading only 500 photos per month was not going to do it for me, so I upgraded to the premium version, which, considering the trouble it's going to save me, is a real bargain. I saw a mention of PicBackMan, downloaded it, and it worked. I further learned that there are problems that will automate uploading to Flickr.
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Searching for reliable backup solutions, I came across the information that Flickr now allows a full terabyte of photos. I have somewhere between a boatload and a bazillion photos, and the collection continues to grow every day. All that said, I'm happy with the outcome. I think I could have solved the problems myself with a bit more information. Finally, since you're working on a few "known issues" involving the latest version of PBM, it would be very helpful to post the workarounds on your website. daylight hours to do a TeamViewer session, and TeamViewer itself has some challenges in getting connected. Thanks, PBM team! I do have a few suggestions for you: It would be great to have some opportunities during U.S. When I ran into technical difficulties, Sujit from Customer Support looked at my computer remotely and quickly found the problem. Without PicBackMan, I'd be looking at hours of painstaking work.
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PicBackMan is saving me a huge amount of manual labor by automatically uploading my iPhoto libraries to SmugMug (and moving the metadata along with them). Now that Apple has discontinued iPhoto, I need to move my thousands of photos to a place where I will still be able to see them. Such personal touch and caring attitude are indeed te staments to their commitment to their customers! BTW, I understand that those who helped me are the owners themselves who made sure that I am fully satisfied with their service. I was indeed very delighted with the excellent customer service that I received! They certainly exceeded my expectations. They did what they promised to do within the timeframe they specified. They responded promptly in all the communications and even went out of their way to offer me their migration service. I contacted Customer Service who in turn empathized with me and handled my case very professionally. I was ready to ask for a refund but what transpired next changed my heart and my impression of the company. I was disappointed and frustrated that the tool was very slow and not up to my expectations. PicBackMan's customer service is great! After searching the internet and reading about the features of the backup/migration tool, I paid a subscription to PicBackMan with the goal of migrating my photos from SmugMug to Flickr.
